Hiseeucloud Notifications Not Working? Fix It Step by Step

If your camera detects motion but your phone stays silent, the problem is almost always one of three things: alerts are switched off in the app, the phone is blocking the app's notifications, or the system is putting the app to sleep in the background. Work through the steps below in order.

Step 1: Check the App's Own Alert Settings

1. Open the Hiseeucloud app and select your camera.
2. Open Settings and confirm motion detection is turned on. If it is off, the camera never generates an event, so there is nothing to notify you about.
3. Check that push notifications or alarm messages are enabled for this device. On most models this switch is in the same area of Settings as motion detection.
4. Walk in front of the camera to trigger a test event.

Step 2: Check Phone Notification Permissions

iPhone and iPad

1. Open the iOS Settings app.
2. Scroll down and tap Hiseeucloud.
3. Tap Notifications and make sure Allow Notifications is on, with banners and sounds enabled.
4. If Focus or Do Not Disturb is active, allow the app through it or turn it off while testing.

Android

1. Open the Android Settings app and go to Apps.
2. Find Hiseeucloud (listed as HiseeuCloud on Google Play).
3. Open Notifications and make sure all notification categories are allowed.
4. Check that Do Not Disturb is off, or add the app as an exception.

Step 3: Stop the System From Killing the App (Android)

Android battery optimization is the most common cause of alerts that arrive late or only when the app is open.

1. In Android Settings, open the app's battery options.
2. Set battery usage to Unrestricted (or turn off optimization for this app).
3. On phones from brands with aggressive power saving (Xiaomi, Huawei, OPPO, Samsung, and similar), also allow the app to auto-start or run in the background if such an option exists.

Step 4: Update or Reinstall the App

1. Make sure you are on the latest version (v4.9.5, May 2026). Download only from the official stores: App Store or Google Play.
2. The app requires iOS 12 or later, or Android 6.0 or later. Very old phones may not register for push notifications reliably.
3. If nothing else works, log out of your account, log back in, and trigger a test event. As a last resort, reinstall the app — accept the notification permission prompt when it appears on first launch.

Still Stuck?

If you have completed every step and alerts still do not arrive, contact our support team with your phone model and app version, or check the Troubleshooting guides for connection-related causes.