How to Reset a Hiseeu Camera

A reset puts the camera back into pairing mode so the Hiseeucloud app can connect to it again. It is the standard fix when a camera will not pair, stays offline after a Wi-Fi change, or behaves unpredictably. There are three ways to do it, depending on your device.

Method 1: Reset with the reset button

This works on most standalone cameras, including Wi-Fi wireless, 4G, and battery models.

1. Make sure the camera is powered on. Wait about one minute after plugging it in so it finishes booting.
2. Find the reset button. On most models it is a small button or pinhole labeled "Reset" on the body, base, or cable tail. Pinhole types need a paperclip or SIM tool.
3. Press and hold the reset button for 5 to 10 seconds.
4. Release when the camera responds — on most models you hear a voice prompt or tone, or the status LED starts blinking differently.
5. The camera is now in pairing mode. Open the Hiseeucloud app, tap Add Device, and follow the on-screen steps to add it again.

Method 2: Factory reset

On most Hiseeu cameras, holding the reset button as described above also performs a factory reset. This erases the saved Wi-Fi network, the device password, and most custom settings, returning the camera to its out-of-box state.

After a factory reset:

• You must re-add the camera in the Hiseeucloud app through Add Device.
• Reconfigure your preferences in Settings, such as Night vision mode and PTZ speed, since these may return to defaults.
• Recordings on the camera's memory card are normally kept, but cloud plans and alert settings tied to the old pairing should be checked after you re-add the device.

Method 3: Reset an NVR from the recorder menu

If your cameras are part of a wireless kit or wired network kit with an NVR (network video recorder), reset the recorder itself rather than each camera:

1. Connect a monitor and the mouse to the NVR.
2. Log in to the recorder with its admin password.
3. Open the recorder's system menu and look for the restore or factory default option. On most recorders you can choose to restore only some settings or everything.
4. Confirm the reset and let the recorder reboot.

After the NVR restarts, run through its setup wizard, then re-add the recorder in the Hiseeucloud app if it no longer appears in your device list.

Still stuck? Contact our support team or browse the Add Device & Setup guides to re-pair your camera after the reset.